Shipping Policy

All orders are shipped within 7 days Monday – Friday 8am – 5pm (excluding public holidays).

Carriers
Due to the specified nature of the product our shipping policy is aligned to our freight services with specialised carriers through strategically located distribution centres. Freight forwarders we use include:

• Toll / Ipec
• TasFreight
• Aussie Fast Couriers
• Camerons
• Kemp Transport
• Lorpril Pty Ltd
• Josie’s Transport

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using selected carrier methods will not have consignment tracking numbers. We shall advise of the status of order via e-mail.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and the depot you choose to have the delivery made to. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Please note : Due to the size and weight of the consignment, delivery to private residential address will only allow product to be left in garage or covered carport. Due to insurance purposes this service DOES NOT include our delivery personnel to locate the item within the residence, nor allow the product to be carried up stairs.

Back Orders
If an item is not available within the 7 day shipping period it will be placed on back order. We will ship only the complete consignment once your order is available for completion.