Shipping policy

 

Shipping Policy

Delivery
We deliver Australia-wide. Because our heaters are large and heavy, delivery is quoted separately. After you place your order, one of our team will contact you to confirm your delivery address, quote your delivery cost and arrange a date. Spare parts and accessories are sent at the flat rate shown at checkout.

Dispatch times
Orders are usually dispatched within 7–14 business days (Monday to Friday, excluding public holidays). If an item is on back order, we’ll let you know and send your order once it’s complete.

Delivery to your home
Due to the size and weight of our products, deliveries to residential addresses are left in a garage or covered carport. For safety and insurance reasons, our drivers can’t carry items inside the home or up stairs.

Regional deliveries
For some regional areas, your order may be delivered to a nearby freight depot for collection. We’ll confirm the depot and collection details when we quote your delivery. Orders must be paid in full before dispatch, and holding charges may apply if goods aren’t collected by the agreed date.

Pick up in store
You’re welcome to collect your order from one of our showrooms. Our team will contact you when it’s ready.

Tracking
Where the carrier provides a tracking number, we’ll email it to you.

Questions
Call your nearest showroom or email sales@ultimatefires.com.au.